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Terms of Use

Terms of Use

Terms and Conditions

We move you professionally and as efficiently as possible. To make this possible, we have a number of general terms and conditions to make your move successful and to your liking.

Definitions: Under Moving Forward Day is understood in these General Terms and Conditions Moving Forward Day. unless otherwise stated in these General Terms and Conditions.

Client: this means the Client and any representative of the Client, contact person specified on behalf of the Client and the group on behalf of which the Client requests / books the services. In addition, the person indicated has a payment obligation and must be allowed to bear the comparable / related activities, powers and responsibilities of the Client.

These Terms govern your access to, usage of all content, Product and Services available at https://movingforwardday.nl website (the “Service”) operated by Moving Forward Day (“us”, “we”, or “our”).

Your access to our services are subject to your acceptance, without modification, of all of the terms and conditions contained herein and all other operating rules and policies published and that may be published from time to time by us.

Please read the Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to be bound by these Terms. If you do not agree to any part of the terms of the Agreement, then you may not access or use our Services.

Intellectual Property

The Agreement does not transfer from Us to you any of Ours or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with Moving Forward Day and its licensors.

Third Party Services

In using the Services, you may use third-party services, products, software, embeds, or applications developed by a third party (“Third Party Services”).

If you use any Third Party Services, you understand that:

  • Any use of a Third Party Service is at your own risk, and we shall not be responsible or liable to anyone for Third Party websites or Services.
  • You acknowledge and agree that We shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with the use of any such content, goods or services available on or through any such web sites or services.

Accounts

Where use of any part of our Services requires an account, you agree to provide us with complete and accurate information when you register for an account.

You will be solely responsible and liable for any activity that occurs under your account. You are responsible for keeping your account information up-to-date and for keeping your password secure.

You are responsible for maintaining the security of your account that you use to access the Service. You shall not share or misuse your access credentials. You must notify us immediately of any unauthorized uses of your account or upon becoming aware of any other breach of security.

Termination

We may terminate or suspend your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately.

If you wish to terminate the Agreement or your Moving Forward Day account, you may simply discontinue using our Services.

All provisions of the Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Collateral Damages

Moving forward Day takes utmost care while providing our moving services. However, it’s important to address situations where damages might occur during the delivery process. In cases where the client is aware of potential risks and dangers, and still chooses to proceed with the delivery. Moving Forward Day cannot be held responsible for any damages that may occur to walls, mirrors, windows or other items.

Clients are strongly advised to notify our team of any concerns about potential damages before the delivery process begins. IF the client insists on proceeding despite the known risks. Moving forward day will not be liable for any resulting damages.

Disclaimer

Our Services are provided “AS IS.” and “AS AVAILABLE” basis. Moving Forward Day and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Moving Forward Day, nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.

Jurisdiction and Applicable Law

Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of our Services will be governed by the laws of Netherlands.

The proper venue for any disputes arising out of or relating to the Agreement and any access to or use of our Services will be the state and federal courts located in Netherlands.

Changes

  1. If the working conditions are deemed to be unhealthy, the Client may prematurely terminate the assignment. Issues with; mold, water, garbage and excessive dust etc. fall under this category. Hours worked, including travel times, will be charged. If the extraordinary circumstances are not notified in advance, no precautions can be taken by Moving Forward Day and the liability lies entirely with the Client, whereby all incurred and ensuing costs will be charged.
  2. If the Client does not use our exemption service (whereby we request the necessary exemptions for a fee), the responsibility for applying for and being in possession of a valid exemption during the relocation lies entirely with the Client. In the event that an exemption is missing and/or an incorrect exemption has been requested, all ensuing costs will be for the Client. These costs may consist of the fines themselves, delay and all other costs arising from the collection process.
  3. If the Client is a business customer, in the event of non-compliance with the payment obligation, regardless of the reason, the case will be forwarded immediately to the collection agency.
  4. We only move pianos/grands from the ground floor to the ground floor. There should be no stairs/steps. We have neither the resources nor the expertise to move such an item from/to a higher floor. After the move, the piano needs to be tuned again. The move is always at your own risk.
  5. The Client is obliged to mention pets in advance. All resulting costs due to not mentioning pets are for the account of the Client.
  6. In the event of items damage where the Moving Forward Day terms and conditions are complied with, the Client is responsible for submitting purchase receipts to qualify for financial compensation. The current value can be determined on the basis of the purchase receipts. The current value is leading with regard to the valuation. Payment is not possible without handing over purchase receipts.
  7. All (dis)assembly work shall be performed by a Handyman, unless explicitly stated otherwise by Moving Forward Day. The costs of a Handyman are €40,- an hour excluding VAT. Driving times are applicable. If the Client has not informed Moving Forward Day about (dis)assembly work prior to the start of the relocation any resulting waiting times for the already present staff and / or rented equipment are at the expense of the Client.
  8. If the Client does not pay within the set payment term, Moving Forward Day is free to charge a penalty percentage. These additional costs are fixed and are shown in the table below.
    Penalty percentages will be charged after the expiry of the payment term
    0-1 weeks: reminder + warning
    1-2 weeks: reminder + warning
    2-4 weeks: +25%
    4+ weeks: after 4 weeks, the percentage of penalties is increased by 5% every week
  9. Moving Forward Day reserves the right at all times to transport potting earth / plants, or items of which the movers can not guarantee safe transport and refuse animals, or the transport thereof is at the risk of the Client. This also applies to items which are hygienically irresponsible for Moving Forward Day and its employees.
  10. The movers always reserve the right to take a break during the move. This break will not be charged.
  11. Normal mechanical, electrical and electronic disruptions without external cause are excluded from the liability of Moving Forward Day.
  12. No more than 20% fragile materials may be transported per car.
  13. Damage to plants, paintings, aquariums, waterbeds, animals and staircases including walls always remains excluded from the liability of the Moving Forward Day.
  14. Moving Forward Day is never liable for consequential damage, loss of profit, missed savings and any damage whatsoever due to business stagnation of the Client.
  15. Moving Forward Day accepts no liability whatsoever towards others than the Client, and is indemnified by the Client for the financial consequences of any such claims by third parties.
  16. If the Client can not be physically present during the relocation, a contact person must first be appointed. This must be present throughout the move and acts on behalf of the Client and bears all the responsibilities that this entails. This designated person also has the obligation to pay the removal immediately after completion.
  17. Moving Forward Day is not liable for any damage to the Client if this damage has arisen as a result of the provision of incorrect / incomplete information and / or unsound materials by the Client. This also includes moving boxes that are in a bad condition.
  18. By accepting the agreement of the assignment, Moving Forward Day has an obligation of best effort towards the Client, there is never a result obligation.
  19. The Client is responsible for the protection of all floor parts and walls where items must be moved, this also applies to the entire passage of the contents to all addresses that Moving Forward Day makes on behalf of the Client. Wooden and stone floors are fragile and must be adequately protected by the Client. Damage to floor parts and walls are always at the risk of the Client.
  20. Moving Forward Day is not liable for waiting times caused by incorrectly parked vehicles, even if the traffic signs have been requested by the company and / or the Client. The costs for the waiting time are always at the expense of the Client.
  21. If the Client wishes to reschedule the relocation 24 hours before the start, costs of € 150 will be charged.
  22. If the client decides to cancel the removal, this must be reported in writing at least 7 days in advance and confirmed by telephone, otherwise we will charge you 50% of the given estimate, with a minimum of €150,- total.
  23. If the client decides to cancel the removal within 48 hours of the starting time we will charge 75% of the given estimate, with a minimum of €150,- total.
  24. If the client decides to apply for a removal that will take place within 7 days it is not possible to cancel the request without being charged the cancellation fee after confirming our offer.
  25. We always work with 2 skilled movers. If at the explicit request of the Client only one skilled mover is present on a removal, any damage suffered by our man or third parties will not be covered by the liability of Moving Forward Day.
    Rust, oxidation and water damage caused by other weather conditions or other external causes are not covered by the Moving Forward Day liability.
  26. Negligence interests and court costs will be recovered from you on refusal of payment.
  27. We reserve the right to charge 20% more of the total invoice amount if you do not pay the day of the move.
  28. We move through the stairs if and only if there is no other possibility. Moving Forward Day is in all cases exempted from all liability in the event of damage to stairwells and contents. Moving Forward Day and its employees can move household effects up to the 5th floor via the stairs. If the floor(s) specified by the Client deviate from reality, this does not constitute a reason for complaint or compensation.
  29. If due to unforeseen circumstances the rope & block, lift or any other material can not be placed or other services can not be carried out, another lift and / or more manpower and / or material can be called with the accompanying extra costs. Waiting times for the already existing movers and equipment are also taken into account and charged.
  30. We reserve the right to increase the price of working hours by 100% before 9 a.m., after 10 p.m., on public holidays and after 12 working hours.
  31. We reserve the right, in exceptional circumstances, to change our planning in order to ensure a smooth process. Moving Forward Day will notify you by telephone in the event of any changes.
  32. If a large front or back garden or gallery is present, you must inform Moving Forward Day accordingly, at least 2 working days before the start of the relocation. If this causes delays, all additional costs of the existing staff and / or any additional services / materials required are always at the expense of the Client.
  33. Mattresses (as well as the entire contents, except for Full-Service removals) must be packed in advance by the Client to prevent damage. If this is not the case, the transport thereof is always at your own risk.
  34. Applicable law and choice of law, Moving Forward Day in Amsterdam. Dutch law applies to all legal relationships, including offers, quotations and agreements concluded between Moving Forward Day and the Client. Disputes, including disputes that are considered as such by only one party, are exclusively subject to jurisdiction in Amsterdam, unless rules of mandatory law oppose this.
  35. The Client is responsible for properly securing and disconnection of the washing machine and drum. In the event that this has not happened, Moving Forward Day is not liable for any damage to the washing machine and / or home and any consequential damage.
  36. Both parties are obliged to keep confidential all confidential information that they share with each other in the context of the agreement. Information is considered confidential if it is indicated as such or if this results from the nature of the information in question. The confidential information will only be used for the purpose for which it was provided.
  37. If Moving Forward Day is obliged to disclose confidential information on the grounds of a statutory provision or court order / order, Moving Forward Day is not obliged to compensate for damage and, insofar as it concerns it, the Client is not entitled to dissolve the agreement.
  38. Small items (such as, for example, lusters, stand lamps, pots, etc.) must be packed transported in closed boxes in advance (except for Full-Service). If this is not the case, movers may refuse to move these items or the transport thereof will always take place at the Client’s own risk.
  39. If one or more provisions from these general terms and conditions are void or voidable, the other provisions will remain fully applicable. In that case, the parties will agree on new provisions to replace the void or nullified provisions, taking into account as much as possible the purpose and purport of the original provision. Hereby Article 3:42 civil code of Dutch law remains valid.
  40. The moving of items heavier than 75 kg is at all times at the risk of the Client. The relocation of such heavy household effects / freight must be reported in writing to Moving Forward Day prior to the commencement of the relocation. The movers are at all times entitled to refuse these items. The moving of such items must take place with at least 3 movers.
  41. Electronic devices must be packaged in original boxes. If this is not the case, the movers may refuse to relocate them or the transport is at all times at the risk of the client.
  42. The Client must report items made of natural stone to Moving Forward Day in writing prior to the removal. In this notice should be mentioned: the dimensions, the weight and type of natural stone. If no (complete) communication about the item in question has been made, the transport will at all times take place at the own risk of the Client. Items of natural stone must at all times be transported transport-worthy in a custom-made frame work.
  43. The contents of a removal box must be packed in such a way that loose items can not damage each other. Ladles and / or doors must also be secured. Where necessary, fragile parts must be adequately protected.
  44. The Client must ensure sufficient parking space for the removal vans and trailers. If you have reserved sufficient parking space, it remains the responsibility of the Client to pay sufficient parking fees. The responsibility for applying for an exemption lies with the Client, unless it has to be requested by Moving Forward Day at the Client’s explicit request. The regular parking fee must always be paid, this also applies when an exemption has been given by the municipality. If no exemption has been requested, any resulting costs will be for the account of the Client.
  45. The Client, or the indicated contact person, must have sufficient payment options to pay the total fee of the move, instruct the movers where necessary and bears full responsibility.
  46. The Client must be present during the entire move to ensure the safety of the goods. Items of extreme value must remain in the possession of the Client at all times. The Client is responsible for checking the loading/unloading of all items to ensure nothing is left behind. In case an item is left behind at the starting address we can not be held accountable.
  47. At wind speeds of more than 60 km / h or other weather conditions that make the relocation dangerous, Moving Forward Day reserves the right to reschedule the removal to a different date.
  48. All boxes must be well closed, cabinet doors locked, loose shelves in the cabinets must be removed in
    order to limit damage during transport (except for full service).
  49. All valuables such as jewelry, money, etc. must at all times remain under the supervision of the Client.
  50. Disassembly and assembly of furniture and/or other items must be reported to the Client in advance, photos of all items must be sent and it is always at the risk of the Client.
  51. Any agreements and / or commitments deviating from these General Terms and Conditions will only be binding on the Moving Forward Day if they have been confirmed explicitly in writing by Moving Forward Day prior to the commencement of the removal.
  52. Stairway portals, including corridor, must be completely cleared before the start of the move.
  53. To use the moving elevator, frames must be cleared and windows must be able to open fully. If this is not the case, the Client accepts full liability for any damage to frames and / or windows.
  54. Moving Forward Day is authorized to refuse an assignment, possibly without giving reasons.
  55. Payment must be made in cash or by debit card immediately after the removal, unless otherwise agreed in advance.
  56. Private individuals can not pay per invoice.
  57. Companies can pay by invoice in accordance with Moving Forward Day whereby Moving Forward Day receives a Chamber of Commerce certificate and a copy of the ID of the Client or authorized representative prior to the removal.
  58. If an item has an above-average value or disproportionate value, this must be reported in writing before the start of the removal. Examples are; precious works of art, (precious) design furniture pieces or heirlooms with high emotional value. If the Client fails to do so, the Client shall deprive Moving Forward Day of the possibility to take the correct precautionary measures. As a result, the transport of items such as with a value as described above will automatically take place at the risk of the Client. Moving Forward Day does not accept any liability for the items described above if it has not been informed before the start of the removal.
  59. Sufficient manpower must be ordered or present at a move, including at least one skilled mover.
  60. Heavy objects such as (for example) washing machines must be expertly moved with enough manpower.
  61. Moving Forward Day reserves the right to use extra help if there is a shortage of manpower and / or material. The costs arising from this are at all times for the account of the Client.
  62. In the event of damage to an insured item, arising from a guaranteed risk, the compensation payable by the insurers will not exceed the repair or restoration costs of the damaged objects, as provided for in the expert report. As a result, any depreciation that the goods would have after repairs or restoration is excluded from the insurance.
  63. In the event that the items insured by this policy constitute a pair or a series insured for their total value, the value of each object will be calculated by dividing the total value by the number of objects that make up the pair or series.
  64. If it turns out to be necessary to initiate legal proceedings for the collection of the debt collection for collection, all costs associated with legal proceedings (such as bailiff costs, court fees, lawyer’s fees and all additional and related costs) will be charged to the client.
  65. In case of damage, the Client must specify this damage in the presence of the movers and have this confirmed in writing, this must then be confirmed with a signature for legal validity. The liability expires after the departure of the movers.
  66. In the unlikely event that damage occurs during the removal that requires clearing work, the time associated with this will be included in the total removal time and will be added to the final invoice.
  67. The household effects placed in the moving van that are unloaded or lifted by someone other than an employee of Moving Forward Day are not insured. The same applies to household effects that are not placed on the removal lift.
  68. Moving Forward Day can not be held liable for the loss or theft of goods of the Client.
  69. The client may under no circumstances make a set-off. Invoice must be settled at all times, regardless of whether damage has occurred. Any damage must be dealt with afterwards.
  70. The Contractor reserves the right to terminate the contract without any compensation being required, in case of force majeure, strike, lockout, fire, war, mobilization, flood, other (natural) disasters and any cause of delay or external factors that do not allow the removal independent of the will of the moving company; Moving Forward Day.
  71. Both parties are obliged to keep confidential all confidential information that they share with each other in the context of the agreement. Information is considered confidential if it is indicated as such or if this results from the nature of the information in question. The confidential information will only be used for the purpose for which it was provided.
  72. If Moving Forward Day is obliged to disclose confidential information on the grounds of a statutory provision or court order / order, the Contractor is not obliged to compensate for damage and, insofar as it concerns it, the Client is not entitled to dissolve the agreement.
When you order your move and/or transport, you automatically agree to our terms and conditions as mentioned above.

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